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I have purchased the Hong Kong CN2GIA service from Some Young Cloud. On their website, it says that the speed is 5Mbps, but when I placed the order, the speed became only 2Mbps. This may be due to a mistake in the product configuration. I tested the speed and confirmed that it was still at 2Mbps, even during different time periods. I spoke with the customer support team and they said that the speed was indeed 5Mbps, so I asked them to test my script. They did, and it confirmed that the speed was still 2Mbps. After this, there has been no further communication from the customer support team, and I am unable to use the service. Even though the amount of money is not much, it's not worth going through all this trouble just for this. It would be better if they could explain the issue clearly. I came here on the forum to call the global customer support. We don't always want to be picky about quality, but basic descriptions should match what we expect. If something doesn't live up to our expectations, how can we improve? |
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